Privacy Policy

At ZGames, operated by ZAMZAM DISTRIBUTION GAMES LLC, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on https://www.zgames.ae (“Website”). We are committed to complying with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable regulations. By using this Website, you agree to the terms described in this Privacy Policy.

ZGames is owned and operated by ZAMZAM DISTRIBUTION GAMES LLC, a company registered in the United Arab Emirates. ZGames is the data controller, responsible for deciding how your personal information is collected and used through this Website. If you have questions or wish to exercise your data rights, please contact our Data Protection Team at: contact@zamzamgames.com

We collect information to process your orders, enhance your shopping experience, and communicate with you.

a. Information You Provide Directly

You may provide us with:

• Your name, email address, phone number, and delivery address

• Payment information (securely processed through authorized payment gateways)

• Account registration details (username, password)

• Feedback, reviews, or support messages

b. Information Collected Automatically

We automatically collect non-identifiable technical data, such as:

• Browser type, device model, and operating system

• IP address and referral URLs

• Duration and pages visited on our Website

This helps us improve performance, detect issues, and enhance user experience.

c. Cookies and Tracking

Cookies are small data files stored on your browser. We use cookies to:

• Remember your preferences and cart contents

• Enable secure login and checkout

• Analyze site performance and traffic

Our ZGames mobile application is designed to give you access to our content, offers, and services.

We want to make it clear that:

• The ZGames mobile application does not collect, store, or share any personal data, device information, or usage statistics from users.
• We do not track your location, usage behavior, or any identifiers through the app.
• All features within the app function without requiring users to submit or transmit personal information.
• Any purchases or account-related actions performed via the app are securely processed through our Website, which follows the same privacy standards described in this policy.

We use your information to:

• Process, fulfill, and deliver your orders
• Verify and secure online payments
• Send order confirmations, invoices, and delivery updates
• Notify you of offers, new launches, or updates (if you consent)
• Improve the Website’s design, performance, and product range
• Comply with legal obligations (e.g., accounting, anti-fraud checks)

We process your information under the following lawful bases:

• Consent – for marketing or promotional communication
• Contractual necessity – to fulfill your order or service request
• Legitimate interest – to improve our services and prevent fraud
• Legal obligation – to comply with UAE laws and regulations

We do not sell, rent, or trade your personal data to third parties. However, we may share limited data with trusted service providers for essential business operations, including:

• Delivery partners – for shipping and tracking your orders
• Payment processors – for verifying and completing transactions (e.g., Telr, Checkout.com, PayTabs)
• Analytics and marketing platforms – to improve performance and communication
• IT and security providers – to maintain a safe and secure website
• All third-party partners are contractually obligated to protect your data in line with UAE PDPL standards.

Some of our partners may process data outside the UAE.
When we transfer your data internationally, we ensure it is protected by:

• Legally approved data transfer agreements, or
• Equivalent safeguards ensuring confidentiality and security.

We keep your personal information only as long as necessary:

• To fulfill the purpose it was collected for
• To comply with legal or accounting requirements
• To resolve disputes or enforce agreements
• After the retention period, data is securely deleted or anonymized.

Under the UAE Personal Data Protection Law, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion (“Right to Erasure”)
• Withdraw consent for marketing communications
• Object to certain types of processing
• To exercise these rights, contact: info@zamzamgames.com
• We may require proof of identity before fulfilling your request.

We use advanced technical and organizational security measures to safeguard your data, including:

• SSL/TLS encryption during checkout
• PCI DSS-compliant payment gateways
• Firewalls, access control, and secure hosting
• Regular monitoring for unauthorized access
• While we take all reasonable precautions, no system can guarantee absolute security.

ZGames does not knowingly collect or process information from individuals under the age of 18. If you believe a minor has provided personal data, please contact us so we can promptly remove it.

Our Website may include links to external sites or platforms. We are not responsible for the privacy policies or content of third-party websites. We recommend reviewing their policies before sharing personal data.

ZGames may update this Privacy Policy periodically to reflect changes in our operations or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to check this page regularly to stay informed.

For questions, complaints, or privacy-related requests, please contact: contact@zamzamgames.com. ZAMZAM DISTRIBUTION GAMES LLC, Dubai, United Arab Emirates